RETURNS: Please read carefully
Custom Apparel: ALL SALES ARE FINAL as each order placed is custom made for each customer after order is received. We do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns or issue refunds. However, if there is a defect with the order, we will offer a replacement (same product, same size) if the defect is reported via email (firstname.lastname@example.org) within 30 days. We do not accept returns or replacements in the case where the customer needs a smaller or larger size.
Returns and exchange details other than custom apparel:
Refunds and exchanges are based on a customer to customer issues. Depending on the issue, you may have to pay to ship it back.
Our fulfillment partners will review replacement/return requests only:
(a) if a product is damaged
(b) if our fulfillment partners receive a submitted complaint (email@example.com) within 30 days from the day the Product was delivered to the Customer.
SHIPPING INFO: Please read carefully.
United States shipping time estimate is 2-4 weeks.
We thank you for your patience while your items are delivered.
International shipping time estimate is 3-4 weeks.
Please be advised that once your item has been shipped, your order cannot be modified or cancelled.
Orders containing more than one item may arrive in separate packages on different dates.